Adopting AI: Opportunities, Risks and Insights – WEBINAR

RMA Australia is pleased to bring you our webinar for August 2026 – Adopting AI: Opportunities, Risks and Insights hosted by CBA.

Join us as we explore how financial services are approaching the adoption of Artificial Intelligence (AI) with a focus on responsible practices as opportunities for customers, employees and businesses are explored.

Drawing on their extensive experience across AI, data, and risk management, Sam Gandy and Luan Ferreira will explore how Commonwealth Bank have navigated AI adoption with case studies and examples.

From improving customer experiences and enhancing productivity to strengthening decision-making and supporting risk management, AI has the potential to transform how financial institutions operate and create value. At the same time, organisations must navigate important considerations relating to governance, trust, accountability, workforce capability and responsible implementation.

Join us as we explore how organisations can harness the benefits of AI while maintaining effective oversight, building trust and safeguarding customers in an increasingly AI-enabled future.

FURTHER INFORMATION:-

About the Panel:-

Sam Gandy, Domain Lead AI Policy and Governance, CBA

Sam leads AI Policy and Governance at Commonwealth Bank, where he is responsible for helping shape the frameworks, policies and governance practices that support the Bank’s adoption of artificial intelligence. He works across business, technology, risk and compliance teams to enable the responsible use of AI while balancing innovation, customer trust and risk management.

With experience in technology risk, data governance and AI oversight, Sam specialises in the practical challenges organisations face as they embed AI into products, services and business processes.

Luan Ferreira, Executive Manager Models, AI and Data Audit, CBA

Luan leads the Models, AI and Data Audit team at Commonwealth Bank of Australia, providing independent assurance across artificial intelligence, data management, and financial and non-financial risk models. His career includes senior roles at Deloitte, Westpac, and IBM, as well as extensive experience developing, validating, and governing machine learning and regulatory capital models. Luan holds master’s degrees in computational statistics and philosophy with research focused on trust in AI systems and the conditions under which that trust is warranted.

About the Moderator:-

Caitlin Stark, Wealth and Private Line 1 Risk Manager, CBA

Caitlin is a risk professional that specialises in change management and improving efficiency through automation and AI. This includes leading the change risk assessment for a customer-facing AI experience and designing the business requirements for an AI solution to identify high-risk wording in marketing material. With experience across consulting and financial services, Caitlin is passionate about creating excellent customer experiences that are scalable and safe.