The Control Evolution: Maturity, Monitoring, and Meaningful Change – BRISBANE OR WEBINAR

RMA Australia is pleased to bring you our August event – The Control Evolution: Maturity, Monitoring, and Meaningful Change, hosted by Suncorp.

Organisations are modernising control environments by uplifting maturity through AI, capability programs, and smarter reporting to build clarity and confidence. By embedding data-driven approaches and leveraging incident insights, they’re enabling continuous monitoring, refining controls, and strengthening risk intelligence for a more resilient enterprise.

Join us for a dynamic session exploring how organisations are modernising control environments to build clarity, confidence, and resilience. This is a must attend event for risk professionals looking to modernise their control environments and drive meaningful impact.

Hosted by Suncorp’s Kayla Palmero, the session opens with a candid look at the challenges organisations face in designing, monitoring, and testing controls, from knowing what to track, to writing effective controls, and delivering quality oversight. This sets the stage for a compelling showcase of Suncorp’s control journey, highlighting practical experience in capability uplift, smarter reporting, and AI integration.

The conversation then expands through a dynamic panel featuring industry leaders Chadi Khalifeh (Westpac), Sarah Willoughby (Port of Brisbane), Adam Spencer, and Nick Holt (Suncorp). Together, they’ll explore how organisations are elevating control maturity, transforming testing through data analytics, and linking incidents to risk intelligence to build resilience. Expect actionable insights, real-world examples, and future-ready strategies you can take back to your organisation.

Please join us either in person in Brisbane or via Webinar.

FURTHER INFORMATION:-

About the Panel:-

Chadi Khalife, Head of Audit, Westpac 

Chadi has over 15 years of experience in internal audit and risk management within financial services industry. His experience includes various leadership roles in banking, superannuation firms and Big4 professional services. Chadi is currently a Head of Audit at Westpac Group, looking after the Consumer, Business and Wealth, Sustainability and Response portfolios. Chadi holds a Bachelor of Business (Honours) from the University of Technology, Sydney (UTS). He is also a Member of several professional organisations including the Institute of Chartered Accountants, Australia and New Zealand (CAANZ), the Institute of Internal Auditors, the Association of Certified Anti-Money Laundering Specialists (ACAMS), and the Australian Institute of Company Directors (AICD).

Sarah Willoughby, Manager, Risk and Compliance, Port of Brisbane

Sarah is an accomplished leader with experience across risk management, internal audit and data analysis. Her recent roles have involved significant stakeholder engagement at a Board and Executive level. She has worked in the infrastructure sector, financial services industry and in professional services firms. Sarah’s wide-ranging experience allows her to draw on these skills to ensure risk is considered effectively while delivering valuable risk insights. Sarah is currently the Manager, Risk and Compliance at the Port of Brisbane. She is also a Graduate member of the Australian Institute of Company Directors (GAICD) and a Professional Member and Fellow of the Institute of Internal Auditors (IIA).

Nick Holt, Risk Reporting Manager, Suncorp 

Nick Holt is the Risk Reporting Manager at Suncorp, with over 20 years of experience in Financial Services, Nick specialises in transforming complex risk data into intuitive tools using UX design principles and AI-driven insights.

Adam Spencer, Executive Manager, Enterprise Risk, Suncorp

Adam is a risk executive with over 25 years international experience. Currently Executive Manager of Enterprise Risk at Suncorp, his focus areas include uplifting controls and AI risk management.

About the Moderator:-

Kayla Palmero, Executive Manager, Enterprise Risk Practices & Community, Suncorp 

Kayla Palmero holds a Bachelor of Business in Management and Leadership and has cultivated a distinguished career at Suncorp spanning 19 years. Over the past 12 years, she has established herself as a risk professional, contributing across both 1st and 2nd Line Risk functions in advisory, leadership, and senior executvie roles. Her expertise encompasses enterprise risk management, strategic risk initiatives, and the design and operationalisation or risk frameworks and practices (including capability and culture). Kayla has consistently led high-performing teams and partners with executive leadership to deliver on risk objectives, enhance risk maturity, and embed a robust risk culture across Suncorp’s Insurance and Banking divisions.