Driving the Right Outcomes with the Three Lines of Defence – Webinar

4:00 PM 5:00 PM
RMA Australia
Event closed

Driving the Right Outcomes with the Three Lines of Defence – Webinar

4:00 PM 5:00 PM
RMA Australia

The RMA is pleased to bring you our August Webinar – Driving the Right Outcomes with the Three Lines of Defence.

NAB is proud to present Driving the Right Outcomes with the Three Lines of Defence.  This webinar is first of a two-part series on the importance of risk management across an enterprise and the global emergence of the Chief Controls Officer role. 

Join this webinar to hear from:  

  • Lin Lu – Chief Controls Officer, NAB 
  • Rachael Phelan – Chief Risk Officer – UBank & Personal Banking, NAB 
  • Michelle Grocock – Executive – Internal Audit, NAB 

Moderated by Jason Healy (Executive, Controls Delivery NAB), this session will delve into the importance of each line of defence and how they work together to effectively manage risk, and keep the organisation safe while achieving the organisational vision, strategy and commercial interests.  

Further Information:

About the Panelists:


Lin Lu, Chief Controls Office & Executive, Enterprise Controls & Processes, National Australia Bank

Lin is an organizational leader with extensive international experience and broad industry knowledge in banking, consulting, regulatory, information security, technology and risk. She has architected and executed large-scale strategy and transformation across a diverse portfolio, with a strong track record in setting a clear vision and achieving sustainable performance with targeted cost, service, and risk benefits. Lin has been a trusted advisor to C-suite executives and Boards of Directors and has worked in the US, UK, Switzerland, Germany, China and Korea, before landing in her current role in Australia.   

In her current role, Lin is responsible for 1st line risk and controls across all businesses and accountable for setting bank wide 1st line risk management transformation strategy and its execution. Lin is a member of Group Technology and Operations leadership team and member of Group Non-Financial Risk Committee.  

Prior to joining National Australia Bank, Lin was Senior Vice President and Enterprise Operational Risk Officer at Freddie Mac. Lin was also a Managing Director of Deutsche Bank where she served as Chief Information Security Officer for Americas and Global Head of Third Party Risk. While at Deutsche Bank, Lin also held several executive leadership positions from managing data centre infrastructure to running the regulatory portfolio in Group Technology and Operations. Her other experience includes investment and business development at British Petroleum, China Construction Bank and Deloitte Consulting.  

Lin currently serves as a member of the Advisory Board for the Santa Fe Group Shared Assessments Program, the Advisory Board of the American Bankers Association’s Certified Enterprise Risk Management, and Security Innovation Network Steering Committee. Lin sat on the faculty for the 2017/2018 ABA Enterprise Risk Program at the Robert H Smith School of Business and also the 2018/2019 Stonier Graduate School of Banking Risk program at Wharton. 

Lin received her MBA in Finance and Strategy from the London Business School. Her professional credentials also include CISSP (Certified Information Systems Security Profession), CERP (Certified Enterprise Risk Profession), AMP (Accredited Mortgage Profession), and CTPRP (Certified Third-Party Risk Profession).


Rachael PhelanChief Risk Officer, National Australia Bank’s Personal Bank & UBank

Joining NAB from PwC, where she was a Partner in PwC’s Risk Consulting practice.  Rachael has specialised in financial risk management for over 20 years in Australia and the US, with a focus on governance, strategic risk management, managing regulatory change and implementing operating models to support enterprise-wide risk management.  

Qualifications and memberships
Masters in Applied Finance
Bachelor of Business (Economics & Finance)
Member of Risk Management Association
Associate Member – The Institute of Chartered Accountants in Australia 


Michelle GrocockExecutive, Group Internal Audit, National Australia Bank

Michelle Grocock was appointed as the Executive, Group Internal Audit for NAB in October 2015.  Michelle has been with NAB for 15 years and has undertaken a number of roles across the NAB Group during this time, initially with a Finance focus, including 5 years as CFO Business Banking and Personal Banking, and more recently outside of Finance as Chief Risk Officer, Technology & Operations and EGM Enterprise Projects, Change and Business Management.  

Michelle has extensive experience across the banking industry in both Australia and the UK (with PricewaterhouseCoopers before joining the bank) with a focus on delivering outstanding performance. Michelle focuses her energies on things that will make a difference to the organisation as a whole and has strong networks across the NAB Group to help her achieve this.  

Michelle is passionate about travel and sports/fitness and dedicates significant time to running and triathlon. Since 2013 Michelle has competed in ten Ironman triathlons and is currently venturing into ultrarunning. In between working, training, eating and sleeping she doesn’t have much time for anything else, but does enjoy good food, wine and company when she gets the chance, and loves to travel and explore the world.  

About the Moderator:

Jason Healy, Executive Control Delivery, NAB

Jason is the Executive, Control Delivery at NAB, leading teams responsible for Third Party Risk, Regulatory Controls and Control Initiative management.  He has spent the last 14 years in compliance and risk management across NAB and GE.  He is passionate about ‘common-sense’ risk management and developing people to their full potential.   You can find him most weekends camping with his wife, young daughter and German Shorthaired Pointer; or reading and cooking at home. 



Agenda and Schedule

Presentation 4pm


Event Category:
Location: RMA Australia
Duration: 1 hour


Registration for this event has now closed, as the venue is at full capacity. Should you wish to be added to the waitlist, please contact the RMA events team on events@rmaaustralia.org