2019 August E-News
Welcome to the August edition of E-News.
This month we held a hugely successful ASIC Update in Sydney. ASIC Commissioner, Sean Hughes, gave an engaging presentation on the current priorities for ASIC and how they are responding to the Royal Commission into Banking and Financial Services. A LIVE webinar was offered to Westpac staff who were unable to attend the event. It was subsequently offered to RMA Members post event. This was to ensure all members right across Australia had access to this high quality presentation.
Our Annual CRO Forum was also held this month, attracting the most Senior Risk Professionals from the Financial Services industry at our signature event. Brought to you by Deloitte, the theme this year was Risk: Unquestionably Evolving. Look out for our full CRO Forum wrap up in next month's E-News!
Last but not least, we took the Technology & Machine Capabilities to Support Risk Asessment event to Brisbane. PwC once again delivered an informative event.
In this month’s E-News, we put the spotight on Glenda Crisp, Chief Data Officer, EGM Enterprise Data, NAB, ahead of our "Women, Technology and the Future of Risk" event next month. Plus we learn more about new RMA Australia Management Committee member, Jefffery McArthur, Chief Risk Officer, Greater Bank.
It is an exciting time to be a member of RMA Australia so don’t forget to FOLLOW RMA AUSTRALIA on LinkedIn to stay updated and be part of our active network.
Richard Gilbert - Executive Director
Read more about "Resillience" in our next RMA Review blog. Online in September!
Glenda Crisp, Chief Data Officer, EGM Data Enterprise, NAB
What are the 3 – 4 primary tasks of your role, Chief Data Officer, EGM Enterprise Data at National Australia Bank?
I’m focused on four key goals in my role:
- Uplift Data Governance, Data Quality & Data Management capabilities
- Build new data platforms with deep and strong foundations enabling future flexibility
- Build advanced analytics & machine learning capabilities
- Shift the culture to data-driven and insights-led
How long have your worked in Risk and what pathways have you chosen along this journey?
I’ve never had a formal line role in risk – my background is technology and data. But I have always thought of my risk colleagues as my first phone call. A risk mindset is everyone’s job all of the time and this is what I expect from my team. You have to do the basics right, and have strong risk practices and hygiene to earn the right to do the strategic and creative work.
How important is it to invest in data and analytics in the workforce?
It’s critical for several reasons. Very simply we need to invest in data and analytics capabilities to stay competitive in an increasingly data-driven and digital world. We need to invest in it to meet our customers’ expectations in terms of the service we provide them, and to protect their data and earn their trust. We also need to invest in it to ensure we can adequately meet regulatory requirements.
Which data sets take most of your attention? And what problems do you experience in collecting and storing data?
Controls and permissions around that. I’m also focussed on data quality on customer data because this is what enables our customers to have better interactions and better outcomes.
What is “data architecture” and how is this relevant to risk management in the financial services industry?
Data-architecture is the systems, standards and processes that under-pin how you source, move, manage, store, protect and use data. Its critical for how we manage risk because it goes to the heart of protecting our customer data and acting with their best interest at heart.
In your opinion, what are the biggest challenges facing female Risk professionals in our industry?
I think the two greatest challenges our female risk professionals face to progress is having role models and flexibility. I’m happy to say these are both things we are doing well at NAB and it’s pleasing that we are seen as an employer of choice for woman; I work on a daily basis with many wonderful female executives.
My encouragement for all ambitious woman across technology, data, banking, and risk is to be pro-active on two fronts: seek out organisations and roles that are right for you and make the most of what they offer, and take any training and learning opportunities that come your way.
What are RMA Australia’s biggest challenges?
I think it has to come back to data – how to evolve risk processes to face into the complexity of privacy, consent, increasing volumes and types of data, and the growing prevalence of machine learning and artificial intelligence.
Sydney – ASIC Update, hosted by Westpac. We ran this successful event (plus webinar option) in Sydney. Thank you to speaker, ASIC Commissioner, Sean Hughes and Catherine Thrum, Nicole Amatai and Westpac team.
ASIC Commissioner, Sean Hughes addressing a full house at the ASIC Update (Sydney), hosted by Westpac.
Upcoming September Events
SYDNEY I Women, Technology and the Future of Risk I Monday 9 September 2019 | 4.00pm Presentation followed by Networking Drinks from 5.00pm – 6.00pm. REGISTER HERE:
MELBOURNE I ASIC Update I Tuesday 10 September I 4.00pm Presentation followed by Networking Drinks from 5.00pm – 6.00pm. Registrations have now closed for this event
What our members are saying about our RMA events.....
“RMA events are always easy to access and well organised."
**Jeff McArthur - Chief Risk Officer, Greater Bank**
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