NOTE: Registration for this event has now closed, as the venue is at full capacity. Should you wish to be added to the waitlist, please contact the RMA events team on

Ernst & Young, 8 Exhibition Street, Melbourne VIC 3000

Mon 25 March 2019 | 4.00pm start with networking drinks from 5.00pm until 6.00pm

RMA is delighted that the newly appointed CEO and Chief Ombudsman of the Australian Financial Complaints Authority, David Locke, will brief RMA Members on AFCA’s charter, plans and procedures as it begins its first year of operations.

AFCA covers complaints on credit finance and loans, insurance, bank deposits, investment and financial advice, and superannuation.

AFCA is a not for profit entity which covers consumer complaints in financial services sector.

This is a unique opportunity to be briefed on an agency which will no doubt play a key role in enhancing consumer trust and confidence in our industry.

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Speaker: David Locke, Chief Ombudsman and CEO, AFCA

Further Information

About The Speaker:

David LockeDavid Locke

Chief Ombudsman and CEO

David Locke started as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018. 

David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC). 

Prior to the ACNC, David was the Executive Director of Charity Services at the Charity Commission of England and Wales, with responsibility for the strategic leadership and operational delivery of all the Commission's one-to-one services to charities. 

David has also worked as an adviser to several international governments on the regulation of non-government organisations.

David is a qualified lawyer in the UK, who started his career in community legal centres where he spent over ten years managing the delivery of services to the public. David has served as a board member and volunteer of a number of charities and not-for-profits.

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